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  Support considerations for BlackBerry devices
  Question
  This FAQ article addresses the following questions.
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Epocrates products for BlackBerry

Epocrates Essentials, Epocrates Rx Pro and Rx Free are available for BlackBerry. Please CLICK HERE to see a detailed comparison of Epocrates BlackBerry products.

All installations and updates are done wirelessly, so an unlimited data plan is strongly recommended.

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Epocrates BlackBerry System Requirements

  • Your BlackBerry device must be running OS 4.2 or higher.
  • Epocrates Essentials for BlackBerry requires a minimum of 19 MB free space plus 20k for each formulary selected. Up to 13 MB will be put on a memory card, if one is present in the BlackBerry. For more information regarding Epocrates Essentials for BlackBerry, please CLICK HERE.
  • Epocrates Rx Pro for BlackBerry requires a minimum of 11 MB free space plus 20k for each formulary selected. Up to 5 MB will be put on a memory card, if one is present in the BlackBerry.
  • Epocrates Rx Free requires a minimum of 10 MB free space plus 20k for each formulary. Up to 5 MB will be put on a memory card, if one is present in the BlackBerry.
  • Please see this FAQ for some hints regarding BlackBerry memory management.
  • Blackberry 8310 and 8830 World Edition require a memory card for Essentials to function correctly.
  • The installation is done wirelessly using your BlackBerry web browser, so you will need a data plan to install and update the software.


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    Unsupported BlackBerry devices


    The following BlackBerry devices are NOT supported for Epocrates at this time.
    • 7500 series
    • 7200 series
    • 7100 series

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Support Considerations


Installation Tips
You will have the best installation experience if:
  • Your device battery is fully charged
  • You are in an area with full signal strength
Please note: If you receive a call on your BlackBerry during the installation, the installation will not complete. You will need to begin the installation again.

BlackBerry Firewall
The BlackBerry firewall could interfere with the Epocrates AutoUpdate process. It might be necessary to disable the BlackBerry's firewall.
  1. Open Options, then click on Security, then click on Firewall.
  2. If the status at the top is Enabled, hit the menu key and click change option and select disabled.


Special Instructions for BlackBerry Pearl 8130 Users
If you have a BlackBerry Pearl 8130, please see this FAQ for more information.


Special Instructions for BlackBerry 8350i Users
If you have a BlackBerry 8350i, be sure that the default browser is set to Internet Browser
  1. Settings
  2. Options
  3. Advanced Options
  4. Browser
  5. Set the default to "Internet Browser" instead of HotSpot.


Special Instructions for AT&T Customers
AT&T users must configure their browser to be defaulted as "Internet Browser" rather than Media Net. To do so, please go to:
  1. Settings
  2. Options
  3. Advanced Options
  4. Browser
  5. Set the default to "Internet Browser" instead of Media Net.
Please note: if "Internet Browser" is not an option, you will need to contact BlackBerry or AT&T to have your device reconfigured.

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