What are the support considerations for Epocrates on the iPhone and iPod touch?
Answer
Here are some of the frequently asked questions regarding Epocrates and iPhone.
Q: Can I transfer my existing Essentials Deluxe, Essentials, or Rx Pro subscription to the iPhone platform?
A: Yes, please click here to transfer or contact Epocrates support for further assistance.
Q: Do you plan to add Sx for iPhone in the future?
A: It is currently being investigated and may be considered for a future release.
Q: Can I use an Essentials Deluxe, Essentials, or Rx Pro license code to purchase?
A: Yes
Q: What features will be included?
A: Drug, disease, and diagnostic reference; MedMath, Tables and Mobile Resource Centers; Automatic updates. Essentials Deluxe also contains an ICD-9 and CPT coder as well as a comprehensive medical dictionary.
Q: What is the cost?
A: Essentials Deluxe is $199 for a one year subscription, $299 for a two year subscription. Essenials is $159 for a one year subscription, $269 for a two year subscription. Rx Pro is $99 for one year, $169 for two years.
Q: I've never had Epocrates on my iPhone before. How do I install it?
A: Installation is fairly easy. Please visit this FAQ for the steps to install.
Q: I already have Epocrates Rx on my iPhone, what do I need to do to upgrade to Rx Pro, Essentials or Essentials Deluxe? Do I need to uninstall and reinstall?
A: There is no need to uninstall, as we have the upgrade process outlined for you in this FAQ. Once you have completed the upgrade process, all you will need to do is perform an update to receive your new content.
Q: I went to the App store but I didn't see Essentials or Rx Pro available for purchase. Why is this?
A: Your subscription is based on your username and password with us. Once you purchase on our website, upgrading to the latest version of Epocrates through the App store will give you your paid product. There is nothing to purchase from Apple.
Q: Does Epocrates support the Apple iPad Tablet?
A: All iPhone and iPod touch applications should run on the new Apple iPad out of the box. As such, we expect Epocrates software will be supported when the new device is released. We are also investigating possible development of an application to support the iPad's larger screen and other features.
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