How can I correct the "Application Terminated: Epocrates has denied the 'Interprocess Communication' permission" error?
How do I correct the Permission Denied error with Epocrates on my BlackBerry?
How do I correct the Access Denied error with Epocrates on my BlackBerry?
How do I correct "The Application Epocrates has attempted to open a connection inside the firewall and outside the firewall which is not allow by your IT policy" when this is my personal device?
Answer
If you encounter a message pertaining to permissions during the Epocrates install or update process on your BlackBerry, please complete the following process.
From the BlackBerry's main menu, select Options.
From the Options menu, select Advanced Options.
From the Advanced Options menu, select Applications.
From the Application menu, select Epocrates and press the menu key.
Select "Edit Permissions."
Press the menu button and select "Reset Firewall Prompts."
Connections, Interactions, and User Data must all be set to Allow. If they are set to Custom, press the "A" key on the BlackBerry. This will
change the setting from Custom to Allow.
Press the menu key and select "Save."
Back out to the Options menu. Select "Security Options."
Select "Firewall."
Be sure that Status is set to "Disabled."
Be sure that none of the boxes under the heading "Block Incoming Messages" are checked. If any are, uncheck them.
Press the menu key and select "Save."
Back all the way out of the Options menu, and try the Epocrates update process again.
Epocrates should no longer encounter the Permission Denied error on your BlackBerry. Should you still encounter probelms, please contact Epocrates support.
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